Specialist Advice Required

Order Questions

Provide personalized consulting services from industry experts for complex lab supply issues or special needs.

Set up a specialized customer service team or online consulting platform to answer customersquestions about consumables selection, usage and other aspects.
Consulting Specialists

Is there a minimum order quantity requirement for the product?

Yes, some of our products may have a minimum order quantity requirement, which depends on the type of product and inventory situation. For instance, standard consumables (such as pipette tips, centrifuge tubes, etc.) usually do not have a strict minimum order quantity limit, but some customized or special specification products may require a certain order quantity to be produced or shipped.

How long will it take for the product to be dispatched?

We have our own warehouses in both Germany and the United States. There is no need to worry about shipping. We will contact you within 24 hours and take your shipping requirements as the ultimate goal.

How to properly store unused laboratory consumables?

Store in a dry and cool place, away from direct sunlight. Store in accordance with the storage conditions we suggest (such as temperature and humidity); Regularly inspect the inventory to ensure that consumables are used within their validity period.

How to place an order? And how to track my goods?

As we offer professional information services, after you submit your inquiry, we will assign a professional salesperson to communicate with you individually. All issues regarding your order can be communicated through your dedicated salesperson.

What should I do if the received product is damaged or defective?

If the product you receive is damaged or defective in any way, please contact our customer service team immediately and provide the order number, product pictures and detailed descriptions. We will arrange an exchange or refund for you as soon as possible.